Terms and conditions
1. General information
These terms and conditions apply to all trades with:
RH Pumps
CVR: 31155908
Stenrøjlervej 1
DK-4200 Slagelse
info@rhpumper.dk
Tel: 58506065
By trading with RH Pumper, the buyer accepts the conditions below.
2. prices and payment
2.1 All prices are stated in DKK excluding VAT, customs duties and any other taxes.
2.2 Payment must be made by bank transfer or via one of the agreed payment solutions.
2.3 Equipment rental is invoiced monthly and shortly after the rental ends. A 5% environmental tax is added.
2.4 All transaction costs, including bank charges, shall be borne by the buyer.
2.5 Payment deadline according to invoice. In case of non-payment, we reserve the right to cancel the order.
3. Terms of delivery
3.1 Delivery is made according to Incoterms [e.g. EXW, FCA, DAP].
3.2 Delivery time is usually one week after payment is received, but may vary depending on the carrier and any customs clearance.
3.3 The buyer bears the risk for the goods from the moment they are handed over to the carrier.
3.4 We are not responsible for delays caused by third parties (carrier, customs authorities, etc.).
4. Retention of title
4.1 The ownership of the delivered goods remains with RH Pumper until full payment has been received.
5. Customs, VAT and import rules
5.1 The Buyer is responsible for all customs duties, import VAT and other taxes in their country.
5.2 The Buyer is responsible for ensuring that the product can be legally imported into their country.
6 Complaints and return policy
6.1 Complaints must be notified in writing within 14 days of receipt of the goods.
6.2 Complaints are only accepted in the event of manufacturing defects or damage documented upon receipt.
6.3 Returns are not accepted without prior written agreement.
7. Limitation of liability
7.1 RH Pumper is not liable for indirect losses, operating losses, loss of profit or other financial consequential losses.
7.2 Our liability is in any case limited to the value of the goods sold.
8. Disputes and applicable law
8.1 All disputes shall be settled in accordance with Danish law.
8.2 Any disputes must first be resolved through negotiation. If this does not succeed, the case will be settled by the court in Næstved.
For questions or further information, please contact info@rhpumper.dk.
General terms and conditions
- The customer agrees that they cannot rent the equipment to a third party.
- The customer agrees not to alter, tamper with or remove the equipment or any part of the installation from the address specified in the agreement/quotation.
- The customer agrees to pay all costs of repairing any damage and the costs associated with replacing missing components.
- If the equipment is destroyed beyond repair due to neglect, abuse, fire or natural disaster, the customer agrees to pay all costs.
- The Customer agrees to be liable for all costs in connection with vandalism, graffiti or other impact on the equipment that results in it not being returned in the same condition as when delivered.
- Quotations given by RH Pumper contain what is described in the quotation. Costs from other external influences are not included in the quote.
- Pump blockages can occur due to external foreign objects blocking pumps or pump inlets. This can lead to reduced pump performance.
- RH Pumper’s monitoring is based on GSM and LTE signal. If this is not communicated, RH Pumper cannot be held responsible for the lack of information.
- On projects where large transmissions are laid on asphalt, it is not technically possible to completely protect the surface from subsidence. To minimize the area of subsidence, transmissions are laid on 4×4 joists. This requires the customer to include the repair of the subsidence in their project.
- Offers are made based on current stock levels, if an offered pump is rented out to another party before an order is placed, RH Pumper undertakes to deliver one or more pumps to guarantee an equivalent performance.
- The RH Pumper system may only be operated by RH Pumper employees or instructed persons under the guidance of RH Pumper.
- Unless otherwise stated in the offer, the first month’s rent for the portal and pipes is included in the hiring price.
- RH Pumper can use your name, logo and the like on our platforms, including the usual social media. If you do not want this, we will of course respect your choice – just let us know.