1. Introduction
- This privacy policy (the “Policy”) describes how RH Pumper A/S (“us”, “we” or “our”) in its role as data controller collects and processes personal data in connection with the purchase of services, service agreements, memberships, products or general use of our website.
- The policy is formulated and made available to comply with the General Data Protection Regulation (2016/679 of April 27, 2016) (“GDPR”) and its rules on disclosure.
2. Typer af personoplysninger som behandles
- We process personal data about you when relevant and in accordance with applicable legislation.
- Depending on the specific circumstances, the personal data processed may include the following types:
- Name
- Phone number
- Email address
- Company name
- Purchase history
- Billing and accounting vouchers
- Customer number
- Bill status
- IP address
- Content in inquiries via phone, email or contact form
- In cases where you as a customer are a homeowners’ association, we may also process the address of private individuals if it is relevant and necessary for the delivery of our products and services.
- If we need to collect and process more personal data than stated above, we will inform you of this at the time of collection. Such information may also be provided when updating this Policy.
3. Formål med behandlingen af personoplysninger
- We only process your personal data when we have a legitimate purpose and in accordance with GDPR. The personal data may, depending on the circumstances, be processed for the following purposes:
- To provide or offer services and products to customers, suppliers and business partners.
- To store personal data to the extent required by applicable law, e.g. storage of accounting and bookkeeping records.
- To provide support and service notifications, including answering questions or complaints and sending updates about our products and services.
- To improve our products, services or website.
- Sending direct marketing to customers (such as emails).
- Responding to inquiries and/or complaints from customers or suppliers.
- To send newsletters via email.
- Follow up with customers and suppliers to ensure a satisfactory service experience.
- Information about the use of cookies is dealt with separately in our cookie policy, which can be found in the same place where you manage your cookie choices in the bottom left corner.
- We only process your personal data when we have a legitimate purpose and in accordance with GDPR. The personal data may, depending on the circumstances, be processed for the following purposes:
4. Legal basis for the processing of personal data
- We only process personal data when we have a lawful basis for processing in accordance with GDPR.
- Depending on the specific circumstances, the treatment is based on:
- The processing is necessary for the performance of a contract with the data subject, cf. GDPR Article 6(1)(b).
- The processing is necessary to comply with applicable law, cf. GDPR Article 6(1)(c).
- The processing is necessary for the pursuit of a legitimate interest where the interests or fundamental rights of the data subject are not overridden, cf. Article 6(1)(f) GDPR.
- The processing is based on consent, cf. GDPR Article 6(1)(a).
- If we send direct marketing to you, including via email, we will always obtain your prior consent in accordance with the Marketing Act.
5. Disclosure and transfer of personal data
- We only disclose personal data to others when it meets the requirements of GDPR.
- We disclose personal data to the following recipients within the EU/EEA:
- Data processors (e.g. IT and hosting providers, accounting providers and newsletter platforms)
- Partners and suppliers
- We generally use various external and professional organizations as suppliers and partners to provide or assist us in providing our services and products. The external organizations will not receive or process personal data unless the law permits the transfer and processing thereof. If the external organizations or partners are data processors for us, their processing of personal data will always take place in accordance with a data processing agreement that meets the legal requirements. If the external organizations or partners are independent data controllers, their processing of personal data is in accordance with their own privacy, data protection or personal data policy, which the external organizations will make you aware of, unless otherwise required by law.
- We do not transfer personal data to countries or international organizations outside the EU/EEA unless it is necessary at your specific request
6. Deletion and storage of personal data
- We ensure that personal data is deleted when it is no longer relevant for our processing purposes as described above. We always retain personal data for the period of time required by applicable law, including for the purpose of documenting compliance with, among other things, the provisions of the Danish Bookkeeping Act. If you have any questions regarding the storage and processing of personal data, you are welcome to contact us at the e-mail address you will find in the last section of this Policy.
7. Your rights
- As a data subject, you have a number of rights:
- You have the right to request insight into what personal data we process about you, the purpose of the processing and whether we disclose the personal data to others.
- You have the right to have inaccurate personal data about you rectified.
- In certain cases, you have the right to have some of your personal data deleted.
- In certain cases, you have the right to restrict the processing of your personal data so that we only store your personal data for a certain period of time.
- In certain cases, you have the right to object to our processing of your personal data on grounds relating to your particular situation. An objection may be based on the processing of personal data for direct marketing purposes.
- You have the right not to be subject to an automated decision without human intervention, unless the decision is necessary for your employment with us or the making of the decision is authorized by law or your explicit consent.
- If we have obtained your consent to part of our processing of your personal data, you have the right to withdraw your consent at any time. If you choose to withdraw your consent, it will not affect the lawfulness of the processing based on the consent before the withdrawal.
- In certain cases, you have the right to so-called data portability of the personal data you have provided to us.
- You can always complain to the Danish Data Protection Agency.
- There may be conditions or restrictions to these rights. It is therefore not certain that you have the right to data portability, for example, in a specific case – this depends on the specific circumstances of the processing activities.
- You can find more information about your rights as a data subject on the Danish Data Protection Agency’s website.
- Please use the contact details below if you want to exercise your rights.
- We strive to meet your wishes regarding our processing of personal data, but you can always submit a complaint to the Danish Data Protection Agency.
- As a data subject, you have a number of rights:
8. changes to this policy
- We reserve the right to update and amend this Policy.
- If we change the Policy, we will update the date and version at the top of the document. In case of significant changes, we will notify you via our website, email or other communication channels. This policy was last updated on 14/10/2025
9. Contact information
- Feel free to contact us if you have any questions:
- disagree with our processing or believe that our processing violates the law,
- have questions or comments about this Policy, or
- wish to exercise one or more of your rights as a data subject.
- If you have any questions or comments about this policy, or if you claim one or more rights, you can contact us at info@rhpumper.dk.
- Feel free to contact us if you have any questions:
Cookie policy
Our website rhpumper.dk, rhpumper.se and rhpumper.com use cookies. Cookies are used on almost all websites and some cookies are necessary for a website to function optimally. A cookie is a file that is placed on your computer or other IT equipment. Below you can read more about our website’s use of cookies.
You have the option to generally block and delete your cookies(see instructions). If you block cookies, our website may not function optimally and there may be content that you cannot access. You can also actively opt-out of our website collecting cookies for statistical purposes by clicking “Decline”.
Below we have elaborated on what information is collected, its purpose and which third parties currently have access to it.
Purpose of cookie collection
Our websites rhpumper.dk, rhpumper.se and rhpumper.com use “cookies” for statistical purposes.
What data do we process
We collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographical location and which pages you click on.
Who we share your data with
We share your cookies with Google Analytics, the provider of our website’s visitor statistics. Google Analytics processes information on our behalf. Disclosure of personal data such as name and email etc. will only happen if you give your consent.
You can opt-out of cookies from Google Analytics here.
Safety and security
We have taken technical and organizational measures to prevent your data from being accidentally or illegally deleted, published, lost, impaired or disclosed to unauthorized persons, misused or otherwise processed in violation of the law.
Storage period
Information, in the form of statistics cookies, is stored for up to 2 years. We delete the data when it is no longer needed. All this is done in accordance with the general legislation on cookie management.
Your rights
You have the right to know what personal data we process about you. You can also object to the use of information at any time. You also have the option to withdraw your consent to the above processing by contacting us. You can also request that we delete information we hold about you. Inquiries can be sent to: info@rhpumper.dk
If you want to complain about our processing of your personal data, you can also contact the Danish Data Protection Agency.
The website is owned and published by: RH Pumper A/S
Stenrøjlervej 1
DK 4200 Slagelse
Tel. +45 5850 6065
E-mail: info@rhpumper.dk